Shipping Policy

Overview

This shipping policy outlines delivery timeframes, costs, and procedures for orders placed on Wowz Store. We aim to provide reliable and efficient shipping services across India.

Shipping Areas

We deliver to:

  • All major cities in India

  • Most small towns and rural areas

  • Limited remote locations

  • All valid Indian postal codes

  • Currently, we do not offer international shipping

Delivery Timeframes

Standard Delivery:

  • Metro cities: 2–4 business days

  • Tier 2 cities: 3–5 business days

  • Tier 3 cities: 4–7 business days

  • Remote areas: 5–10 business days

  • Business days exclude weekends and public holidays

Shipping Costs

  • Free shipping on all orders

Order Processing

  • Orders are processed within 24 hours

  • Cutoff time: 2 PM IST

  • Weekend orders are processed on the next business day

  • Orders require payment verification before dispatch

  • Order confirmation will be sent via email

Tracking Orders

You can track your order:

  • Through your account dashboard

  • Via SMS updates

  • Through email notifications

  • Using the tracking number provided

  • On our shipping partner’s website

Shipping Partners

We work with:

  • Professional courier services

  • Registered postal services

  • Local delivery partners

  • Verified shipping agents

  • Express delivery services (where available)

Order Changes

  • Address changes accepted before dispatch only

  • Orders can be canceled before shipping only

  • No route changes allowed after dispatch

  • No delivery date modifications once shipped

  • Contact our support team for assistance

Delivery Attempts

  • Up to three delivery attempts will be made

  • You will receive notifications before each attempt

  • Orders will be returned to sender after failed attempts

  • A 7-day hold may apply at the local courier office

  • Redelivery charges may apply in certain cases

Special Conditions

  • Bulk orders may require advance notice

  • Festival seasons may experience delays

  • Weather conditions can affect delivery timelines

  • Strikes or civil unrest may cause unexpected delays

  • Peak season orders may have extended handling times

Lost or Damaged Packages

If you receive a lost or damaged package:

  • Report within 48 hours of delivery

  • Provide order and tracking details

  • An investigation will be initiated

  • Resolution provided within 5–7 business days

  • Replacement or refund will be issued as applicable

Packaging

We ensure:

  • Secure and durable packaging materials

  • Weather-resistant coverings

  • Proper labeling for easy identification

  • Extra protection for fragile items

  • Appropriately sized boxes for safe delivery

Contact for Shipping

For shipping-related queries, contact us:
📧 admin@wowzstore.com

Additional Information

  • Ensure your shipping address is accurate

  • Provide an active phone number for updates

  • Check product availability before ordering

  • Review estimated delivery times during checkout

  • Save your tracking details for reference

Policy Updates

We may modify this shipping policy as needed. Changes are effective immediately upon posting.