Return & Refund Policy

Last Updated: March 18, 2025

Overview

We want to make your shopping experience with Wowz Store as pleasant as possible. This policy outlines our procedures for returns, refunds, and exchanges.

Return Window

  • Returns accepted within 3 days from the date of delivery

  • Must provide the original order number

  • Items must be unused and in original condition

  • Returns after 3 days will not be accepted

  • Special items may have modified return periods

Return Eligibility

Items must be:

  • In new, unused condition

  • In original packaging

  • Include all tags and accessories

  • Accompanied by proof of purchase

  • Free from damage or wear

Non-Returnable Items

  • Personal care items

  • Intimate wear

  • Sale or clearance items

  • Customized products

  • Items marked as “Final Sale”

Return Process

To return an item:

  1. Log into your account

  2. Select the order to return

  3. Choose the items for return

  4. Select the return reason

  5. Print the return label

  6. Pack items securely and ship

Refund Processing

  • Refunds will be issued to the original payment method

  • Processing time: 1–4 business days

  • Credit card refunds go to the original card only

  • Cash refunds under ₹10,000 processed immediately

  • Larger cash refunds processed within 2–3 business days

Exchange Policy

  • Exchanges available for size/color variations

  • Subject to product availability

  • Exchange requests must be made within the 3-day return window

  • Original shipping charges are non-refundable

  • New shipping charges may apply

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Items must be properly packaged

  • Original shoe boxes must be protected (if applicable)

  • Damaged returns may be rejected

  • We recommend using a tracked shipping method

Damaged or Incorrect Items

If you receive:

  • Damaged items: Report within 48 hours

  • Wrong items: Report within 3 days

  • Missing items: Report immediately

  • Provide photos of the issue

  • Keep all original packaging

Special Circumstances

  • Festival/Sale purchases: Standard policy applies

  • Gift returns: Store credit available

  • Online purchases: Can be returned to physical stores (if applicable)

  • International orders: Additional rules may apply

  • Bulk orders: Special conditions may apply

Quality Promise

We ensure:

  • 100% authentic products

  • Quality inspection before shipping

  • Secure packaging and handling

  • Customer satisfaction

Contact for Returns

For return assistance, contact us:
📧 admin@wowzstore.com

Important Notes

  • Keep your order invoice for verification

  • Take photos before returning items

  • Use a tracked shipping service for returns

  • Follow packaging guidelines

  • Retain return confirmation for your records

Amendments

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting.

Language

In case of any discrepancy, the English version of this return policy shall prevail.